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SALES AND F&I ASSETS

FORMS

SKILL SHEETS

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Sales Manual (v 12.25)

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Guest Sheet Certification

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Monthly Sales Track

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Mid-Month Review

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Phones Self-Score Sheet

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Shift Summary

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Service Prospecting

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Effective Voicemail

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Guest Sheet

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Appointment Setting

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Orphan Owner Call #1

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6A Problem Resolution

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Visit Planning Sheet

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Orphan Owner Call #2

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Sight Unseen Appraisal

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Prospecting - Birthday

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Phone Objections (1)

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Prospecting Service Appt.

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Rates Too High

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Inbound Call Script

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Vehicle Acquisitions

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F&I - Lines of Code

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Follow-Up (previous visit)

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Out of Warranty Call Script

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